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General FAQs

  1. What are Specialty Medications?

    Generally high-cost, injectable, oral, infused, or inhaled medication. They can be self-administered by a patient or administered by a health care provider. They can be given in a clinic, doctor’s office or in the patient’s home. They may have special storage or handling requirements such as needing to be refrigerated. They may be complex in terms of how and when to use them and they may have side-effects that require close monitoring by a healthcare provider. They often require routine follow-up with a healthcare provider to see how well they are working and how well they are treating the disease. They often require more patient education and engagement. Finally, they may not be available at retail pharmacies.

  2. What is a Specialty Pharmacy?

    A specialty pharmacy fills prescriptions for specialty medications. Unlike retail pharmacies, specialty pharmacies have advanced programs for patient education, routine follow-up to understand and treat side-effects, home delivery, insurance benefit management, patient assistance programs, and tools for helping patients to be successful with their therapy.

  3. How is Memorial Hermann Specialty Pharmacy unique?

    Memorial Hermann Specialty Pharmacy is part of the Memorial Hermann Health System, is local to Houston and has spent considerable time working with Memorial Hermann and affiliated doctors to coordinate your care. Clinical experts in your disease state provide advanced care and are fully motivated to make you successful with your therapy.

  4. How will I receive my specialty medication?

    Free home delivery is provided for all patients. In some cases your medication will be given by a healthcare provider in a doctors office. These medications will be delivered to your doctor at no cost.

  5. What type of services does Memorial Hermann Specialty Pharmacy provide?

    Every patient receives care tailored to their needs including benefits investigation, assistance services, in-depth education, clinical monitoring and follow-up, delivery coordination, and access to a pharmacist when they need it. Please see our Specialties page to learn more about the diseases that we treat.

  6. Are my medications covered by my insurance?

    We work with your insurance company to provide you clear information about what they cover and how much your medication will cost. We bill your insurance for you and we work hard to make your medications affordable for you through patient assistance programs, discount cards, and local funds that may provide financial assistance.

  7. How do I pay for my specialty medications?

    We know this is a major concern for many patients. It is common for patients to be responsible for part of the cost of their medications even if they have insurance. Our financial coordinators work closely with you to make your medications as affordable as possible and will help coordinate your payment.

  8. How do I give myself an injection?

    Our pharmacy offers a number of resources to help you learn how to inject your medication. A specially trained staff member will provide guidance over the phone during your initial consultation, walking you through safe, comfortable administration. We also provide educational literature and information with your medication shipment.

  9. How should I dispose of medications if I no longer need them?

    It is important to properly dispose of expired medication or other medication you are no longer taking. For up-to-date information on how to dispose of medication, please visit one of the following websites: FDA or Dispose My Meds

Provider FAQs

  1. How is Memorial Hermann Specialty Pharmacy unique?

    Memorial Hermann Specialty Pharmacy is part of the Memorial Hermann Health System, is local to Houston and has spent considerable time working with Memorial Hermann and affiliated doctors to coordinate your care. Clinical experts in your disease state provide advanced care and are fully motivated to make you successful with your therapy.

  2. How will patients receive their specialty medication?

    Free home delivery is provided for all patients. Clinic administered medications that must be filled by a specialty pharmacy are delivered to the physicians office, coordinated with the patient appointment.

  3. How will I stay in touch with the Memorial Hermann Specialty Pharmacy?

    Memorial Hermann providers and affiliates will have the opportunity to work with a specialty pharmacy liaison focused on their needs.

  4. What type of services does Memorial Hermann Specialty Pharmacy provide?

    Every patient receives care tailored to their needs including benefits investigation, assistance services, in-depth education, clinical monitoring and follow-up, delivery coordination, and access to a pharmacist when they need it. Please see our Specialties page to learn more about the diseases that we treat.

  5. Does the Memorial Hermann Specialty Pharmacy accept health insurance and payor plans?

    Yes, Memorial Hermann Specialty Pharmacy will coordinate with your patient’s prescription benefit to be sure that they receive the maximum benefit according to their plan. Like most specialty pharmacies, we are actively working to grow the number of plans with which we contract and we will work with your practice to understand specific needs and target opportunities to ensure that we can serve your patients. In the event that we are not contracted to provide service for a patient, we coordinate their care to reduce the burden of accessing specialty medications on the part of the patient and provider.

  6. How does the Memorial Hermann Specialty Pharmacy help make patients successful with their therapy?

    Success starts with accurate and timely fulfillment of the medication. We work hard to reduce the time to fill and delivery through close collaboration with your practice. Patients receive in-depth education and training from a pharmacist prior to receiving their medication and routine follow-up to manage side-effects, drug interactions, adherence issues, and other drug related problems that the patient may encounter.